Please note that we cannot ship any merchandise to P.O. Box addresses.
Truck Freight – Large and Over-sized Items
Items shipped via truck freight are only delivered curbside or to a driveway. Most carriers will contact you to set up a delivery time, usually a two to four hour appointment window during business hours. Therefore, it is the customer's responsibility to provide an accurate contact phone number for the delivery address.
At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt.
Note on the receipt any and all visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer – not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.
In-store Pickup
A customer may choose to make an item purchased online available for pick up at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready for you. Orders that are arranged to be picked up will be charged in full once the merchandise arrives at the showroom – not when it is picked up.
Shipping Lead Times
Ellen Lighting and Hardware strives to provide its customers with the most accurate information on product availability using the tools and resources of the manufacturers we represent. The lead times posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which it processes and ships orders.
If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at 713-771-5312 to inquire about expedited shipping services. Ellen Lighting and Hardware is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.