14.0 Single Family – Account Management

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Understanding the Account Manager role

  • What is a Single-Family Home?

    A single-family home is a free-standing residential building that sits on its own land.

  • What is the difference between a Single-Family and Multi-Family home?

    The main difference is the number of residences they contain. Multifamily homes contain separate residential units within a single structure, such as an apartment complex.

  • What is expected from a Single Family Account Manager at Ellen Lighting?

    To support the assigned Single Family Customer Account. This includes the following tasks:

    • Scheduling: Shipments, Customer Warranties, etc.
    • Filing
    • Data Entry
    • Creating Sales Orders based on Customer Purchase Orders
    • Customer Service Based Calls
    • Heavy Research
    • Floor Plan Take Offs
    • Managing Assigned Customer Accounts
    • Assisting Sales with Various Projects and Bids
    • Periodically Visiting Customers Onsite