4.1 Purchasing Procedure Updates

We have made some changes to our Purchasing procedures to hopefully improve efficiency and reduce overall back & forth communication between departments. Ultimately, everything on Sales Order with an expected ship date within 60 days will be ordered into our warehouse- if you are not ready to order something , it is not yet approved, or set up completely, remove it from Sales Order immediately to prevent accidental purchasing of incorrect products.

Below you will find details for the following scenarios:

  • Who to contact for each Vendor- Assigned Buyer
  • Eliminate Email Requisition Form- Ordering Material
  • Ordering Clubhouse and Special Order Items before our standard 60 Days- Special Order/Amenity Items
  • How to determine when material will be ordered- Order Frequency
  • How to advise Purchasing department of your expected Purchase Price- Communicating Expected Purchase Price
  • Who/how to contact regarding an urgent order- Urgent Orders

14.0 Single Family – Account Management

Understanding the Account Manager role

  • What is a Single-Family Home?

    A single-family home is a free-standing residential building that sits on its own land.

  • What is the difference between a Single-Family and Multi-Family home?

    The main difference is the number of residences they contain. Multifamily homes contain separate residential units within a single structure, such as an apartment complex.

  • What is expected from a Single Family Account Manager at Ellen Lighting?

    To support the assigned Single Family Customer Account. This includes the following tasks:

    • Scheduling: Shipments, Customer Warranties, etc.
    • Filing
    • Data Entry
    • Creating Sales Orders based on Customer Purchase Orders
    • Customer Service Based Calls
    • Heavy Research
    • Floor Plan Take Offs
    • Managing Assigned Customer Accounts
    • Assisting Sales with Various Projects and Bids
    • Periodically Visiting Customers Onsite